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tehnično podporo
Spoštujemo svoje stranke, zato nam prosimo sporočite,
če imate kakršne koli težave s storitvijo.
Kartice
Kako zelo medijske platforme zaupajo našim karticam?
Naše kartice uživajo veliko zaupanja in so združljive z vsemi oglaševalskimi storitvami. Aktivno se borimo proti dejanjem, ki škodujejo zaupanju med našimi karticami in medijskimi platformami (na primer strategiji zavračanja plačil na fb). Računi, ki kršijo pravilnik podjetja, so lahko blokirani!
Kako blokirati kartico?
Pojdite v razdelek »Kartice«. Izberite kartico, ki jo želite blokirati. Kliknite gumb »Blokiraj«. Potrdite blokiranje kartice.
Kako nastavim samodejno polnjenje kartice?
Ob izdaji kartice boste pozvani, da dodate možnost samodejnega polnjenja kartice. Če te funkcije niste uporabili in želite to storiti pozneje, odprite razdelek »Kartice«, izberite želeno kartico in kliknite »Samodejno polnjenje«. Vnesite želeni znesek in kliknite »Shrani«.
Kaj se zgodi, če pozabite napolniti kartico?
V tem primeru bo vaša kartica blokirana in je ne bo mogoče odblokirati. Za večje udobje uporabite možnost samodejnega polnjenja kartice.
Koliko stane vzdrževanje kartice?
Сards from 2-4 USD per month. The service also charges a flat fee of 4-8% depending on the amount.
Kako dolgo traja izdaja kartice?
Kartica bo izdana takoj.
Kako naročim kartico?
Izberite razdelek »Kartice« in podrazdelek »Izdaj kartico«. Izberite želeno vrsto kartice in kliknite gumb za izdajo. Vnesite znesek, ki ga želite naložiti na kartico. Potrdite pogoje storitve. Kliknite gumb »Izdaj«.
Operacije
Kako si ogledam zgodovino transakcij?
Zgodovino bremenitev in pologov na računu si lahko ogledate v razdelku »Zgodovina«. Če si želite ogledati zgodovino kartice, pojdite v razdelek »Kartice« in s klikom na ikono izberite želeno kartico. Zgodovina transakcij bo prikazana na dnu.
Ali je mogoče dvigniti denar iz storitve?
Yes, it is possible. The service charges a commission of 10% of the withdrawal amount. Please note that the minimum withdrawal amount is $100.
Terms of money refund from the card to the account?
The transfer of funds from the card to the account balance takes no more than 1 day.
Kako napolniti stanje?
Go to "Accounts" section. Enter the deposit amount (at least 100.00 USD). Click the "Top up" button. Choose the deposit method "BTC" or "USDT". Make a transfer using the provided details.
Which transactions are prohibited with cards?
Note that it is strictly prohibited to use the XCARDS service for the following operations: to transfer funds to accounts of the legal entities registered in Ukraine and the Russian Federation; to acquire cryptocurrency; to replenish payment systems, broker accounts, and currency exchange accounts; to pay for gambling/betting and dating services. In case of the rules violation your account will be blocked with no refund.
BINs
Which BINs best fit to FB/Google/TikTok, etc.?
This information can be viewed in the transaction history. It is necessary to filter the history by specifying the platform you need, and see which BINs were with successful transactions.
Kaj je BIN?
Bank identification number, it defines the payment system of the card (Visa, MS, etc.), the country of the issued card, the bank that issued the card, etc. You can independently check our bins using any binchecker # https://bincheck.io/
Drugo
Support service opening hours?
24/7 personal support.
Is it possible to pay for Russian services like Yandex, VK, etc.?
Payments in favor of companies in the Russian Federation, Ukraine are prohibited due to the bank's policy. However, it is possible to pay companies from these countries in case their merchant is located elsewhere. For example, Yandex has a branch in Switzerland (Yandex.Direct Lucern CH). Payments to Yandex in this case are allowed.
