XCARDS | Virtual Payment Solutions for All
technical support
We respect our customers, so please notify us,
when you have any problems with the service.
What is our cards’ trust level with media platforms?
Our cards have high trust and are compatible with all advertising services. We are actively fighting against actions that affect credability between our cards and media platforms (for example the declined payment strategy with fb). Accounts that violate the company's policy may be blocked!
How to block the card?
Go to "Cards" section. Select the card you want to block. Click the "Block" button. Confirm the blocking of the card.
How can I add the automatic card replenishment?
When the card is issued, you will be asked to add an option for automatic replenishment of the card. If you did not use this function and wish to do it later, you need to open "Cards" section, select the card you need and click "Auto-top-up". Enter the required amount and click "Save".
What happens if you forget to top up your card?
In this case, your card will be blocked without further possibility to unlock it. For your convenience, use the auto-top-up card option.
How much is the card maintenance cost?
Card issuance is free. Card monthly maintenance cost: Universal Advertisement 15 USD per month 10 USD per month Also, the service charges a single commission of 2.5-5%, regardless of account replenishment amount.
How long does it take to issue a card?
The card will be issued immediately.
How to issue the card?
Choose the "Cards" section, "Issue a card" subsection. Choose the type of the card you are interested in and click the issue button. Enter the amount to deposit a card. Confirm the terms of service. Click “Issue” button.
How to view the transactions history?
You can view the history of debits and deposits to your account in the "History" section. To view the history of the card, go to the "Cards" section, select the necessary card by clicking on the icon, the transaction history will be displayed in the bottom part.
Is it possible to withdraw money from the service?
Yes, it is possible. The service charges a commission of 10% of the withdrawal amount. Please note that the minimum withdrawal amount is $100
Terms of money refund from the card to the account?
The transfer of funds from the card to the account balance takes no more than 1 day.
How to top up the balance?
Go to "Accounts" section. Enter the deposit amount (at least 30.00 USD). Click the "Top up" button. Choose the deposit method "BTC" or "USDT". Make a transfer using the provided details.
Which transactions are prohibited with cards?
Note that it is strictly prohibited to use the EPN.NET service for the following operations: to transfer funds to accounts of the legal entities registered in Ukraine and the Russian Federation; to acquire cryptocurrency; to replenish payment systems, broker accounts, and currency exchange accounts; to pay for gambling/betting and dating services. In case of the rules violation your account will be blocked with no refund.
Why is it necessary to verify the account?
Account verification allows you to issue unlimited number of cards.
Which BINs best fit to FB/Google/TikTok, etc.?
This information can be viewed in the transaction history. It is necessary to filter the history by specifying the platform you need, and see which BINs were with successful transactions.
What is BIN?
Bank identification number, it defines the payment system of the card (Visa, MS, etc.), the country of the issued card, the bank that issued the card, etc. You can independently check our bins using any binchecker # https://bincheck.io/
Support service opening hours?
24/7 personal support.
Is it possible to pay for Russian services like Yandex, VK, etc.?
Payments in favor of companies in the Russian Federation, Ukraine are prohibited due to the bank's policy. However, it is possible to pay companies from these countries in case their merchant is located elsewhere. For example, Yandex has a branch in Switzerland (Yandex.Direct Lucern CH). Payments to Yandex in this case are allowed.